Thomas

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Activity overview

Latest activity by Thomas
  • Thomas created an article,

    Release 2024-05-01

    Improve Gateway Setup for new KleverKey iOS App 2.0 Corrections in API documentation Various improvements and corrections

  • Thomas created an article,

    KleverKey KK2150 Reader Firmware v1.9.1

    "We're constantly working to improve your KleverKey experience, here's a summary of what has changed"   Fixes Bug-Fix in communication with security module Attention: Updating the firmwa...

  • Thomas created an article,

    Import über Excel

    Um bestehende Benutzer zu importieren, kann KleverKey Support nach vorheriger Absprache dies über ein Excel-File automatisieren: Download Template Dazu muss das untenstehende Template (Tab "Import"...

  • Thomas created an article,

    Door handle KK2172 or door fitting KK2174 pushes "into the void" after activation

    If the lock flashes green after authorization using a card, chip or smartphone, a noise is heard and you then press "into the void", the following steps can remedy the situation. In these cases, th...

  • Thomas created an article,

    KleverKey Schlösser und Gateway aus Organisation entfernen vor Rücksendung

    Bevor KleverKey Schlösser und Gateways an KleverKey retourniert werden, sollten diese aus der Organisation entfernt werden. Gehen Sie dazu wie folgt vor: Alle Berechtigungen auf den Schlössern ent...

  • Thomas created an article,

    Release 2023-12-08

    Organization events can be hidden (new action in roles) Improvements in the Getting-Started Wizard Fixed a problem that caused timeouts when loading events Various improvements and corrections

  • Thomas created an article,

    Known Issue: Time changeover is not adopted immediately for all locks

    A known issue can cause that the time changeover is not immediately automatic on all locks. It can therefore take between 0-5 days for the regular update of the time on the lock to take over the ch...

  • Thomas created an article,

    Android 14 bug prevents login to KleverKey app

    A bug in the new Android 14 release may cause problems when logging into the KleverKey app. The reason for this is an error with the forwarding of the login information from the browser back to the...

  • Thomas created an article,

    Release 2023-10-02

    Fixed a bug that prevented SMS delivery to recipients in the USA Improvement of search function in the view: Hardware->Locks->Permissions Small Improvements

  • Thomas created an article,

    Mounting Instructions

    Here you will find all links to the installation instructions of the KleverKey locks, readers and gateway. Important: Before mounting the locks on the door, we recommend a function test after the l...