User management

This article describes how to manage different users in an organization.

Log in to the KleverKey portal as an administrator and go to "Organization" and "Users" (link). There are four different user types available. The list below will help you to select the appropriate user type:

Standard User (All Opening options)

A user who creates his own KleverKey account with his email address. He can open the locks with the KleverKey app, smartcards and optionally via the KleverKey portal.

Typical examples:

• Employee who wants to open with app
• Association member (so that there are no costs for smartcards)
• Coworker

Managed User (only Smartcards)

A user who does not create an account. No email address is required from this user either. The user can be assigned a smartcard of the organization and an authorization to be able to open the locks of the organization with the smartcard.

Typical examples:

• Employees without company email address and smartphone
• Hotel guest

Guest (Opening with smartphone via link)

A user who exceptionally has to go to the company building, e.g. for a meeting. The person receives a link via SMS or email and can open the lock directly with his smartphone. No app needs to be installed and no account is created. The person does not have to be given a smartcard either.

Typical examples:

• Employees from other company location
• Association member
• Guest for access to association etc.

Administrators (All Opening options)

An administrator can manage the organization in the portal. The administrator can invite new users, assign smartcards or grant permissions. He can also add, remove or update new hardware (e.g. locks). The administrator's capabilities can be controlled through appropriate roles.

To obtain the administrator role, a standard user must first be created. This user can then be invited to obtain the administrator rights.