This article describes how to manually synchronize a permission.
- Log in as admin at portal.kleverkey.com
- Switch to Organization -> Permissions
- Optional: set filter "Synchronized: No"
- Right click on the three dots of the permission that should be resynchronized and select "Show details".
- Select "Restart synchronization"
- The permission will be synchronized if the lock is online
Manual resetting of the synchronization may be necessary if a lock is offline for a longer period of time. Between the automatic synchronization attempts, the waiting time is continuously increased, which can then lead to delayed synchronizations.
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