Prepare lock/reader for return

Before a lock is returned to KleverKey, all authorizations must be removed and the lock or reader must be removed from the account.

Attention: Before removing from the organization, the lock must be removed from the door. For a knob cylinder KK2120, the disassembly mode must be activated, see: Disassembly and Disposal of a KleverKey Cylinder

To do this, the administrator can carry out the following steps:

1. Log in to the portal at https://portal.kleverkey.com
2. Select the relevant lock under Hardware -> Locks
3. Delete all synchronized authorizations in the Authorizations tab (via the recycle bin symbol)
4. In the Access groups tab, remove the lock from all access groups (via the menu on the right)
5. In the Details tab, click on "Remove from organization

Note: If the lock is not online (defective or has never been online), steps 3 and 4 can be omitted and the lock can be removed from the organization directly via step 5.

Then return the lock or reader with all accessories (security box, cylinder housing, mechanical knob) to KleverKey together with the RMA form, unless otherwise agreed.

An RMA form can be generated via the following page: www.kleverkey.com/rma

If you have any questions, please contact the support team: support@kleverkey.com